Refund policy
Return & Exchange Policy
This policy applies to the shawls that we sell in our store (Wool, Kashmira, Angura, Acrylic, Polyester). Please read it carefully before making your purchase.
Return Shawls
Shawl can be returned or exchanged within 2 calendar days from the date of delivery. Requests beyond this time cannot be entertained.
Condition of returned items
For returning the item, it must fulfill the following criteria:
- It should remain unworn, unwashed, and unused.
- All labels and packages should be in its original state.
- The item shouldn’t have any perfumes, deodorants, pet hair, make-up, or any other staining on it.
In case we come across any defects or damage in the item, which the buyer has failed to mention at the time of return request, then the request of exchange or refund won’t be entertained.
Defective or wrong items
In case of receiving a defective, damaged in transit or a wrong item from us, please notify us as soon as possible along with photographs of it and your order number. Once it has been confirmed we will replace, refund or give you free return shipping depending on our decision.
Change of mind
In case you’ve changed your mind, shawl can be exchanged within 2 days, provided it meets the above conditions. In case of change of mind return, you need to bear return shipping costs unless it is agreed otherwise.
How to initiate a return or exchange
- Please email dressifieofficial@gmail.com or call us at +92-533-594070, providing your order number and reason for return.
- If you wish to return a defective item then please attach pictures too.
- Wait for return authorization and instructions, do not ship item until it is authorized.
Non-returnable items Refunds & processing time
The approved refund will be refunded within two weeks of receiving the returned product after inspection. Wherever possible, we'll refund the payments back through the same method as used for purchase, otherwise, store credits will be issued.
Customized products, as well as heavily-discounted or clearance items, may not be returnable. In case of any exception, it will be mentioned on the product description.
Shipping fees and duties
If the returned product is due to defectiveness or being shipped incorrectly, the return shipping fee will be borne by us. If the returned product is due to personal decision of the customer, he/she has to pay the return shipping fee. Import duties and taxes for international purchases are non-refundable.
Rejected returns
If the return does not meet the policy terms, it will be denied and sent back to the customer.
Contact
For returns, dressifieofficial@gmail.com or call us at +92-533-594070. Include your order number and photos when applicable.